Q. WHAT HAPPENS IF ONE OF MY ITEMS IS NOT IN STOCK?
Ans. - We strive hard to ensure all items are in stock when we sell them online but sometimes, the boutique might have sold the item in the store.
If you order from a boutique is out of stock, then the boutique will cancel their part of the order which is unavailable and we will refund the money by a reverse transfer into your account.
Q. IF I CANCEL MY ORDER, HOW WILL I GET MY REFUND?
Ans. - Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order then the money will be rolled back to your bank account within 7 working days post after the refund is initiated. You need to email your bank account details or call to customer care and provide the details.
2) If you have placed a prepaid order (used credit card/debit card/net-banking for placing order), then the money will be rolled back to your card/bank account within 7 working days post after the refund is initiated.
Q. WHAT ARE THE CANCELLATION TIMELINES?
Ans. - If you raised the cancellation before getting the dispatch message, the request will be processed for warehouse product within 24 hours.
Q. HOW CAN I CHANGE MY ADDRESS?
Ans. - You need to login into your FLinmart.com account, where you can change the address under my account section and also update new information related to your profile.
Q. DO YOU TAKE ORDERS OVER PHONE?
Ans. - NO. We do not take orders over phone. You can place order on website or app
Q. WHAT HAPPENS TO MY MONEY DEDUCTED FROM MY DEBIT CARD/CREDIT CARD/NET BANKING FOR AN UNSUCCESSFUL ORDER?
Ans. - If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
The expected timelines are as below:
- Net-Banking 4 business days
- Debit Card /Credit Card 10 business days
Q. CAN I PLACE A BULK ORDER FOR AN ITEM(S)?
Ans. - Yes, Bulk orders can be placed through FLinmart.com as the website only caters to end retailers.
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
Ans. - We have various payment options available to benefit your shopping experience: Credit Card, Debit Card, Net-Banking, Cash on Delivery, phonepay, g-pay, payTm,
Q. IS IT SAFE TO SHOP ON FLINMART USING MY DEBIT OR CREDIT CARD?
Ans. - We use the highest possible security measures to protect our customers’ bank details.
All payments are processed through secure and trusted payment gateways.
Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.
We do not save your credit card details on our site to give you additional peace of mind.
Q. WHAT IS THE PROCESS FOR CASH ON DELIVERY (COD) PURCHASE?
Ans. - Once you have placed an order on FLinmart.com using the COD option, one of our friendly CSR representatives will call on the registered mobile number provided to confirm the address and order details.
Once the order is ready for dispatch, our logistics provider will call you to confirm the delivery date and time for your convenience.
Please note: If we are unable to reach you within 3 days of your placing the order, your order will automatically get cancelled.
Q. WHAT HAPPENS IF MY PAYMENT THROUGH CREDIT OR DEBIT CARD FAILS?
Ans. - While making a payment online, you will be provided with an authorization code upon confirmation, if your payment has been successful.
In case your payment is declined, we recommend that you check the accuracy of the details you have provided.
Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days.
Q. DO YOU SHIP INTERNATIONALLY?
Ans. - We are working on International deliveries at the moment. Check back soon for details.
Q. WILL I GET COMPLETE REFUND AGAINST MY ORDER?
Ans. - If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you.
However convenience charges are non-refundable and hence shall not be refunded.
Q. HOW DO I RETURN A PRODUCT?
Ans. - In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website under My Accounts - RMA
To return a product in your order, just follow the simple steps below:
1. Sign In - Sign in with your registered email ID or social ID (Facebook or Google+)
2. Select RMA - Raise the New RMA request from FLinmart.
3. Select on Order Details - Click Order details against the order you wish to return partially or fully.
4. Click on Return - Click Return against the product you wish to return.
5. Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.
Q. HOW LONG WILL THE RETURN PROCESS TAKE?
Ans. - We make every effort to simplify the return process. Once your return request has been placed with our Boutiques, it usually takes about 72 hours for product pick-up.
In case, you are sending the product back on your own, the delivery time would depend on your chosen courier service.
Under normal circumstances, it takes 7 days for a repute courier service to deliver the product to our boutique partner
Once the item reaches our partner boutique, the team shall conduct a Product Inspection, which takes about 2 days.
Hereafter, the refund is initiated within 2 days, after the product(s) clears the quality inspection.
The receipt of the payment would depend on the mode of payment as chosen by you.
Q.HOW LONG WILL THE REFUND PROCESS TAKE?
Ans. - Refunds are initiated within 2 days of Product Inspection.